Privacy Policy

Effective Date: June 4, 2025

ChronoVaults (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website (www.chronovaults.shop), contact us, or make a purchase.

By using our website or providing your personal information to us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

a. Information you provide directly:

Name, email address, phone number, billing and shipping address
Payment details (processed securely through third-party providers; not stored by us)
Account registration details
Customer support correspondence

b. Information we collect automatically:

IP address, browser type, operating system, device information
Pages visited, referring URLs, time spent on site
Cookies and usage data (see “Cookies” section below)

c. Information from third parties:

Payment processors (e.g., PayPal, Stripe)
Analytics tools (e.g., Google Analytics)
Advertising platforms (e.g., Meta, Google Ads)

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To respond to your inquiries and provide customer service
To improve our website functionality, user experience, and marketing strategies
To send transactional emails (order confirmations, shipping updates)
To detect and prevent fraud or other unauthorized activity
To comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze usage. You may configure your browser to refuse some or all cookies, though doing so may affect site functionality.

Cookies may be used for:

Remembering login and cart information
Analyzing website traffic
Retargeting advertisements

You can manage cookie preferences via your browser settings.

4. Disclosure of Information

We may share your information only in the following circumstances:

With trusted third-party service providers who help us operate our business (e.g., payment processors, shipping partners, IT service providers), bound by confidentiality obligations
In the event of a merger or acquisition, where customer data may be transferred subject to existing privacy obligations
To comply with legal requirements, such as court orders, subpoenas, or law enforcement requests

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. This includes SSL encryption for all sensitive transactions.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Right to access and request a copy of your personal data
Right to request correction or deletion of inaccurate or outdated information
Right to object to or restrict certain types of processing
Right to withdraw consent (if consent was required)
Right to lodge a complaint with your local data protection authority

To exercise your rights, please contact us at info@chronovaults.shop.

8. International Users

If you are accessing our website from outside Malaysia or the United States, please note that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction. By using our site, you consent to such transfers.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 16. If we become aware that personal data from a minor has been collected, we will take appropriate steps to delete such information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: info@chronovaults.shop
Phone: +1 856-543-3891
Mailing Address: (Available upon request for legal correspondence)